Robeson CBOC uses telehealth
The Robeson County CBOC is located at 139 Three Hunts Drive in Pembroke, NC and can be reached by calling (910) 272-3220 ext. 1007. Visit the Robeson CBOC web site for information. about health care services and hours of operation.
During a video teleconference with medical center leadership, staff at the Robeson County Community Based Outpatient Clinic (CBOC) shared how they improved patient satisfaction and resolved emergent issues for Veteran patients.
Sonya Oxendine, registered nurse and manager, attributed improvement to staff communication with patients and utilizing new technologies.
“On a regular basis, our Patient Aligned Care Team (PACT) meets to evaluate each patients’ care and discuss better ways to address their unique needs,” said Oxendine. “We also return calls and follow up with Veterans. We see the results of team efforts in our monthly reports and patient feedback.”
A PACT consists of a primary care and mental health provider, nutritionist and a telehealth clinical technician (TCT) who work together to formulate health care plans for each patient. Some care plans are complimented by the use of new technology when needed.
“The Robeson staff has really embraced telehealth services by utilizing their TCT skills for patients’ home oxygen sessions, tele-mental health, pain management and tele-retinal imaging,” said Betty (B.J.) Farmer, Fayetteville VAMC Telehealth Coordinator. “We are very excited to offer more telehealth programs at all of our CBOCs. This is how the Fayetteville VA Medical Center and community clinics can reach beyond our borders to provide specialty health care that is closer to home for Veterans.”