Fayetteville VA Coastal Health Care System
Become a Patient
Quickly Find Out If You May Be Eligible For Health Care Enrollment
Use the online VA Health Benefits Explorer at hbexplorer.vacloud.us to answer a few questions about yourself (you will be asked no more than 15 questions) and learn about the VA health care benefits you could receive as an enrolled Veteran. Afterwards, you will be given an opportunity to apply for enrollment.
If you wish, you may skip the Explorer and simply apply for enrollment using one of the options below.
Easy Ways to Apply for Health Care Enrollment
Veterans who served in a theater of combat operations after November 11, 1998, can complete applications for enrollment in VA health care by telephone without the need for a signed paper application. All other Veterans may apply by phone starting July 5, 2016. VA staff members will collect the needed information and process the enrollment application for an enrollment determination. To apply, call 1-877- 222-VETS (8387) Monday - Friday between 8 a.m. and 8 p.m. ET.
When applying online at www.1010ez.med.VA.gov/, Veterans simply fill out the application and electronically submit it to VA for processing. While you may submit and/or attach documentation, such as your DD 214 with your application, VA will search for your supporting information through its electronic information systems and will contact you if it is unable to verify your military service. For help filling out the application, call 1-877-222-VETS (8387) Monday - Friday between 8 a.m. and 8 p.m. ET.
The application form can be downloaded from www.va.gov/healthbenefits/enroll. Mail the completed form to:
Health Eligibility Center
Enrollment Eligibility Division
2957 Clairmont Road Suite 200
Atlanta, GA 30329-1647
You can also apply at the Fayetteville Medical Center at 2300 Ramsey St, Fayetteville, NC 28301, M-F 7 a.m. to 3:30 p.m or the Fayetteville Health Care Center, 7300 S. Raeford Rd, Fayetteville, NC 28304 M-F 7 a.m to 4:30 p.m. at (910) 475-6016.
If you served in the active military, naval or air service and are separated under any condition other than dishonorable, you may qualify for VA health care benefits. Current and former members of the Reserves or National Guard who were called to active duty (other than for training only) by a federal order and completed the full period for which they were called or ordered to active duty may be eligible for VA health care as well.
Minimum Duty Requirements
Most Veterans who enlisted after September 7, 1980, or entered active duty after October 16, 1981, must have served 24 continuous months or the full period for which they were called to active duty in order to be eligible. This minimum duty requirement may not apply to Veterans who were discharged for a disability incurred or aggravated in the line of duty, were discharged for a hardship or received an “early out.” Since there are a number of other exceptions to the minimum duty requirements, VA encourages all Veterans to apply in order to determine their enrollment eligibility.
Veterans Health Benefits Handbook
VA produces a personalized “Veterans Health Benefits Handbook” for each Veteran enrolled in the VA health care system. The handbook provides a current and accurate description of VA health care benefits and services. Your handbook will be tailored specifically to you with personal identifying information, and should be safeguarded as you would any other sensitive personal document.
The “Veterans Health Benefits Handbook” includes:
- Eligibility and health care benefits,
- Contact information for your preferred facility,
- Information regarding copayment responsibilities,
- Instructions on how to schedule appointments,
- Guidelines to communicate treatment needs,
- Patient rights,
- Ways to obtain copies of medical records and
- Other important information.
You will receive your personalized handbook via U.S. mail; therefore, you should have a current address on file with VA. Handbooks are mailed based on Priority Group, beginning with Priority Group 1 and ending with Priority Group 8. For more information, go to www.va.gov/healthbenefits/vhbh. You may also call VA toll-free at 1-877-222-VETS (8387) if you need to update your address or receive more information.
Health Care Benefits Overview
VA publishes the "Health Care Benefits Overview" booklet, which provides general information and frequently asked questions about VA’s medical benefits package available for all enrollees, and other information such as eligibility for enrollment.
The publication is available and can be downloaded at https://www.va.gov/healthbenefits/resources/epublications.asp.
We encourage you to refer to it whenever you have questions about your eligibility for specific health care benefits. More information is available at the following resources: