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Fayetteville VA Medical Center

 

Ask The Director

Interim Director Dr. Mark Shelhorse Dr. Mark E. Shelhorse, the Fayetteville VA Medical Center Interim Director, needs your input on how well we're meeting the needs of our Veterans, employees and family members. Your input will be used to help improve our facility and services, and to help ensure that we can continue to:

- Provide the best access to the highest quality health care that our Veterans have earned and deserve,

- Work to ensure that the Fayetteville VA Medical Center is an employer of choice, and

- Ensure that we are good stewards of the resources entrusted to us by the taxpayers.

Questions or comments should be in good taste, contain no profanity, personal attacks of any kind or offensive terms.  Individuals who have problems should work through their supervisor or a Patient Advocate first to try to solve the problem before bringing it to the Director.

Not all submissions will be published, but items of general interest will be posted on this page.  If you'd like a personal response to your question, compliment or complaint please email or call us at (910) 822-7059.

 

 

Question


I've submitted my claim for compensation and pension but I'm still waiting for an appointment for my examination.  How long does it take to get an appointment?

Answer


The Fayetteville VA Medical Center has recently experienced a significant increase in requests for C&P examinations.  We are transforming our organization to meet the needs of our growing Veteran population.  Unfortunately, this increase resulted in a backlog.  We apologize for the delay.  We are processing Compensation and Pension exams in the order received.

I need to see a Non-VA Provider that I saw through the VA years ago.  How do I get an authorization?

Authorization for fee basis is not automatically approved upon request.  It is based on availability of care at the VA Medical Center.  Please consult your Primary Care Provider by calling to make an appointment at 1-800-771-6106, ext. 5647 or 5710.

 I recently got out of the military and need to schedule an appointment for care at the VA Medical Center. What should I do?

Veterans who would like care at the VA Medical Center may register online by visiting https://www.vets.gov/health-care/apply/, by phone at 1-877-222-VETS (8387), Mon-Fri between 8 am and 8 pm, EST., by mailing a completed VA Form 10-10EZ, Application for Health Care form to: Health Eligibility Center, 2957 Clairmont Road, Suite 200, Atlanta, GA 30329-1647 or coming into the Health Benefits Office at our 2300 Ramsey Street or 7300 So. Raeford Road locations to apply for care.  Be sure to bring your DD Form 214 and the appropriate financial information for registration.  The Health Benefits Office hours of operation are Mon-Fri 7 a.m. to 3:30 p.m at Ramsey St, and Mon-Fri, 7:30 a.m. to 4:30 p.m. on So. Raeford Road.  You can call the Health Benefits Office at (910) 475-6016. 

I am constantly getting my medications late!  How do I get my medications in a timely manner?

To get your medications timely, you need to request refills by calling your primary care clinic 7-10 days prior to the expiration of your medicine.  Medications received in the mail come with an enclosed refill slip; complete and return it to the Pharmacy.  You can also register with MyHealtheVet to get medications refilled online in a timely manner.

I'm scheduled for a surgical procedure one day and an MRI the next day.  I'm claustrophobic and asked if I could have MRI done while I'm asleep on day of surgical procedure and I'm told the nurses aren't trained to take care of an unconscious patient at MRI. What's the problem with getting the nurses from the surgical unit to monitor me while there? This will save time and money for VA.  Would they be able to take care of a situation like this?

The issue isn't nurses monitoring a sedated patient.  It would be an unprecedented safety issue to transfer a patient under conscious sedation from the surgical area to MRI suite for elective diagnostic studies.  There would be a risk of bleeding if an MRI is done immediately so our policy prohibits this.

With all of the positive improvements currently in progress it has required us to be patient and accommodating especially with regard to the elevators. I have noticed many more folks are using the stairs but for some of us due to medical issues this is not a practical or healthy solution, so it can be a challenge to navigate within the hospital; however, this seems to be compounded by the use of the elevators by the construction personnel.

The contractors are asked to transport their materials to their construction sites only during the first hour of the morning and after 3:30 in the afternoon. They are also told that patients have priority at all elevators at anytime during the day. This is discussed in depth with the contractor at the pre-construction meetings. We will re-communicate elevator protocol to all on-site contractors.