Customer Service - Fayetteville VA Medical Center
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Fayetteville VA Medical Center

 

Customer Service

Patient Advocates

Our Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our Veterans. A fundamental VHA value is for all Veterans and their families, who are served in or through VHA clinics and facilities, to have their priorities and needs addressed in a proactive, convenient and timely manner. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern.

Glenda Lindsay, Chief, Veteran Experience Officer

Glenda Lindsay

Chief, Veteran Experience Officer
910-488-2120 Ext. 6266

Christina Gomez, Patient Advocate

Christina Gomez

Patient Advocate
910-488-2120 Ext. 6266

Jonathan A Bennett, Patient Advocate

Jonathan A Bennett

Patient Advocate
910-488-2120 Ext. 6266

Tennie Williams-Harris, Patient Advocate

Tennie Williams-Harris

Patient Advocate
910-488-2120 Ext. 6266

Milton Evans, Patient Advocate

Milton Evans

Patient Advocate
910-488-2120 Ext. 6266

Christopher Sikes, Patient Advocate

Christopher Sikes

Patient Advocate
910-488-2120 Ext. 6266

Sheldon Edwards, Patient Advocate

Sheldon Edwards

Patient Advocate
910-488-2120 Ext. 6266

Wilfredo Davila, Transition Patient Advocate Transition & Care Management Team (formerly OEF/OIF/OND Program)

Wilfredo Davila

Transition Patient Advocate Transition & Care Management Team (formerly OEF/OIF/OND Program)
910-475-6256

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Patient Advocates are located in the Medical Center, Fayetteville and Wilmington HCCs and Jacksonville CBOC (Henderson Drive). Please dial (910) 488-2120 ext. 6266 and leave a message and we will return your call. For Transition Care Management (formerly OIF/OEF/OND) concerns, contact Wilfredo Davila (910) 475-6256

For a listing of additional contacts, please visit our phone directory.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.