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Fayetteville VA Medical Center

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Christina M Gomez, Patient Advocate, FVAMC, Hamlet CBOC & Sanford CBOC

Christina M Gomez

Patient Advocate, FVAMC, Hamlet CBOC & Sanford CBOC
910-488-2120x7077

Christopher Sikes, Patient Advocate, Wilmington HCC, Jacksonville CBOC & Brunswick County CBOC

Christopher Sikes

Patient Advocate, Wilmington HCC, Jacksonville CBOC & Brunswick County CBOC
910-343-5300 Ext. 3522

Tennie Williams-Harris, Patient Advocate, Fayetteville VA Health Care Center (HCC)

Tennie Williams-Harris

Patient Advocate, Fayetteville VA Health Care Center (HCC)
910-475-6266

Terrie M. Cunningham, Patient Advocate, Fayetteville HCC

Terrie M. Cunningham

Patient Advocate, Fayetteville HCC
910-475-6266

Wilfredo Davila, Transition Patient Advocate Transition & Care Management Team (formerly OEF/OIF/OND Program)

Wilfredo Davila

Transition Patient Advocate Transition & Care Management Team (formerly OEF/OIF/OND Program)
910-475-6256/6254

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Call your Patient Advocates: Christina Gomez (910) 822-7077; FVAMC, Hamlet, & Sanford CBOCs Terrie Cunningham, (910) 475-6266, Fayetteville VA Health Care Center (FHCC) Tennie Williams-Harris (910) 475-6266; Fayetteville VA Health Care Center (FHCC) Wilfredo Davila (910) 475-6256; Transition Care Management formerly OIF/OEF/OND Veterans (located at Fayetteville VA HCC) Chris Sikes 910-343-5300 Ext. 3522; Wilmington HCC (WHCC), Brunswick County and Jacksonville CBOCs

For a listing of additional contacts, please visit our phone directory.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.