Medical Center Telephone System Upgrade - Fayetteville VA Coastal Health Care System
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Fayetteville VA Coastal Health Care System

 

Medical Center Telephone System Upgrade

February 6, 2013

“Veterans have continued access to pharmacy and refills”

WHAT:  Last week, a new phone system and computer software was installed at the Fayetteville VA Medical Center to expand and upgrade our phone system. However, as with many new systems, come some growing pains.  VA personnel are working with contractors that managed this installation to find and fix any glitches and provide the highest quality of service.

WHO:  Veterans, if your call is concerning medication refills, here are a few ways to obtain your medications.
Patients can order refills by calling (910) 488-2120 ext. 7045 and then enter the prescription number into the automated system.   If there is a problem with this phone line, you may be transferred to the VA National Pharmacy Call Center in Waco, Texas to speak with a customer service representative and provide your prescription number. 
That Call Center number is 910-488-2120 ext 7015.

-Refills can also be ordered by mailing in the refill slip that is provided with each prescription. Mail to: Fayetteville VA Medical Center, 2300 Ramsey Street, Fayetteville, NC  28301 Attn: Pharmacy.  Please note that pharmacy refills mailed to Veterans do have a refill slip to place orders.

-Refills can be ordered at any time of day through the MyHealtheVet web site: www.myhealth.va.gov.  Veterans must be enrolled in this program and be positively identified prior to use. Please note that you must first enroll to use this service. If you wish to enroll or have questions concerning this program please call 910-488-2120 extension 5266.

-If you are visiting the Fayetteville VAMC, you can drop the refill slip in the designated in the REFILL SLIP DROP BOX located in the pharmacy waiting area on the ground floor

We will keep you informed of our system wide improvements.  Thank you again for your understanding and for choosing the Fayetteville VA for your health care needs. We apologize for any difficulties Veterans may be experiencing with our new phone system at the Fayetteville VA Medical Center, Village Green Clinics, or the Fayetteville Veteran Re-adjustment and Veterans Counseling Center.  

WHERE: 
Fayetteville VAMC, 2300 Ramsey Street, Fayetteville, NC 28301
Fayetteville VAMC Dialysis Center, Robeson Plaza, 2301 Robeson Street, Fayetteville, NC 28301
Wilmington CBOC, 736 Medical Center Drive, Wilmington, NC 28401
Jacksonville CBOC, 241 Freedom Way, Midway Park, NC 28544
Robeson CBOC, 139 Three Hunts Drive, Pembroke, NC 28372
Hamlet CBOC, 100 Jefferson Street, Hamlet, NC  28345
Brunswick Outreach Clinic, 20 Medical Campus Drive, Supply, NC 28462

Media
Contact:          Robin DeMark, Fayetteville VAMC Public Affairs Officer, 910-488-2120 ext. 5991.