Fayetteville VA Coastal Health Care System
The Food and Drug Administration (FDA) has authorized three COVID-19 vaccines. VA is following Centers for Disease Control and Prevention (CDC) and U.S. Food and Drug Administration (FDA) guidance to pause in providing the Janssen vaccine at this time. This pause is due to a concern about possible rare side effects. Your safety is our top priority. For more information, go to the CDC website. Read the CDC and FDA statement on the Janssen COVID-19 vaccine. If you have a vaccine appointment scheduled, your VA health facility will work with you to determine what to do next.
Congress has passed a new law that allows us to offer COVID-19 vaccines to more people. VA is now able to offer vaccine to the following groups who are eligible for a COVID-19 vaccine at VA when their local VA facilities have enough vaccine:
- Spouse of a Veteran
- Caregivers of a Veteran
- Recipients of Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) benefits
The best way to stay informed is to sign up to tell us you'd like to get a COVID-19 vaccine at VA. Your local VA facility will then contact you when they have a vaccine for you.
For your continued health and safety during this pandemic, please don't come to a VA health facility to request a COVID-19 vaccine without an appointment unless you are coming to a specific scheduled event such as a walk-in clinic or drive-through clinic that does not require an appointment.
Note: Your employer, pharmacy, or local public health officials may offer you a COVID-19 vaccine. We encourage you to take the first opportunity you have to get a vaccine at the most convenient location for you.VA takes your health and safety seriously as we continue to protect our Veterans and
staff from possible COVID-19 exposure and spread during face-to-face appointments,
surgeries, and procedures at all of our southeastern VA facilities.
If You Need an Appointment
Do not delay your care! If you are experiencing extreme medical symptoms, call 911, and contact 1-800-771-6106 (press 2) within 72 hours of emergency admission. Our care team is seeing patients either in-person when clinically needed or by telephone/video appointment.
Our goal is to see patients by video or telephone first, and if needed, bring them in for a face-to-face visit. If you need an appointment or have questions, call our call center or send a secure message on MyHealtheVet.
COVID-19 Vaccinations for Primary Caregivers enrolled in the Program of Comprehensive Assistance for Family Caregivers (PCAFC)
The Caregiver Support Program (CSP) recognizes the critical role you play in ensuring our Veterans are healthy and remain in a safe and comfortable environment.
Because of your critical role, we are excited to announce that we have received approval to vaccinate Primary or Secondary Family Caregivers who are enrolled in the Program of Comprehensive Assistance for Family Caregivers (PCAFC).
For a Caregiver to be eligible for a vaccine, both of the following statements must be true:
The Caregiver must be an approved caregiver enrolled in our Program of Comprehensive Assistance for Family Caregivers (PCAFC) (For information about this program please visit www.caregiver.va.gov)
The Veteran they care for must be currently eligible for a vaccine based on VA and CDC risk criteria.
Approved PCAFC Caregivers who are interested in receiving the vaccine will be scheduled when their Veteran is scheduled to receive the vaccine. Veterans must be enrolled in the Fayetteville VA Health Care System to be vaccinated.
It is highly recommended that approved Caregivers, and their Veteran, call for scheduling together.
Like VA, the state is also offering COVID-19 vaccinations and testing. We suggest using the location that is most convenient for you and allows you to be vaccinated on the earliest date possible. To receive VA updates about the COVID-19 vaccine please go to www.va.gov/health-care/covid-19-vaccine.
Ask about a Virtual Visits
Virtual appointments via video or telephone are an effective way for our providers to address your health needs while limiting potential COVID-19 exposure. Instead of a face-to-face visit, we encourage patients to ask about a virtual visit first. It replaces a traditional face-to-face visit with either a telephone or video appointment to determine how to provide safe, effective, individual care after that.
Virtual visits are especially beneficial to reduce the spread of COVID-19 and conserve medical supplies during this national pandemic. If you need an appointment or have questions, call our call center or send a secure message on MyHealtheVet.
If You Come to a VA Facility
Everyone Is Screened Before Entering VA property
Onsite screenings require all patients, visitors, volunteers, contractors, and team members to answer questions about potential symptoms, temperature checks, and wearing a mask. This process will help protect everyone from the spread of infection. Please place your mask on before you are screened.
Face Masks Are Mandatory on VA Property
Everyone must wear face masks at all times when on VA property. Face masks are scientifically proven to help stop the spread of COVID-19. Refusing to wear a mask is considered unsafe and disruptive to our health care operations and can result in removal from VA property. If you do not have a face mask, one will be provided for you. Learn more about how to wear a face mask, the research, and the types of masks.
VA has Enhanced Our Cleaning Procedures, Sanitization, and Hand Hygiene Education.
We continue to update our cleaning procedures as we clean and sanitize after every patient interaction—we clean exam rooms and equipment with CDC-approved products. Clean hands save lives. Hand sanitizing stations and signage are seen throughout our facilities, encouraging hand hygiene for all. Learn more about hand hygiene.
New Physical Distancing Protocol During In-Person Visits
We are limiting face-to-face visits and restructuring out waiting for areas to adhere to CDCs physical distancing guidelines. Floor decals and elevator signs have been placed at all of our facilities to indicate the safe distance from one another.
Waiting in Vehicles Using VetText Mobile Check-In
Except for Wilmington HCC, our sites are using VetText to check into an appointment. Veterans will use the VetText instruction sheet to check-in while they wait in their vehicle. The text alerts notify the patient's care team that the Veteran is waiting for their appointment. The screeners will hand Veterans individual instructions as they enter VA property.
Care for COVID-19
If you have been in contact with a person who has COVID19 Contact your primary care team or the Clinical Contact Center at 1-800-771-6106 and press 2 to talk to our clinical staff for a virtual consultation – before coming into the facility. If you are experiencing extreme medical symptoms, call 911, and contact 1-800-771-6106 (press 2) within 72 hours of emergency admission.
No visitors will are permitted for our high-risk patients in the community living center. Virtual visits with family members are available.
No visitors are permitted for anyone under the age of 18.
Inpatient visitors are limited to one support person per day.
Patients who require assistance due to mobility, interpretation, or health care decision making may have one additional support person.
Urgent Care patients may have one support person
Surgical or procedural patients may have one support person.
Visitor exceptions are made for end-of-life situations and other exceptional circumstances and will be determined on a case-by-case basis.
To limit exposure, get your prescription refills by mail by doing any of the following:
Use MyHealtheVet (www.myhealth.va.gov)
Call center: 1-800-771-6106
Local pharmacy line: 910-488-2120, ext: 5702 (Mon-Fri from 8-4:30)
If you are out of medication and refills, please call the call center for assistance at 1-800-771-6106.
All employees are 100 percent screened for COVID19.If employees have been exposed to COVID19 they should seek consolation from occupational health and/or their CBOC nurse manager for further guidance on work status.
Employees that have symptoms of a fever with cough or fever with shortness of breath will immediately cease patient care activities, don a facemask (if not already wearing), and notify their supervisor or occupational health services prior to leaving work. Employees will seek medical attention with their provider. If COVID19 testing is positive, a 14-day quarantine will be implemented before returning to work.
- Fayetteville VA Coastal Health Care System
Hours of Operation
By Appointment Only